Grey Market - Unauthorised Retailers
Grey Market products are products that are imported without the manufacturers authority, avoiding the Authorized Australian Distributors. Unauthorised imports can be made by overseas websites or unauthorised individuals in Australia.
Overseas websites, act outside of Australian Law. Australian Consumer Protection laws do not cover your purchase. Overseas Websites cannot offer manufacturers warranty in Australia. Manufacturers will not repair goods brought in to Australia by Overseas Websites. Faulty items will have to be returned to the country of origin for repairs
Unauthorised Individuals bring items into a country through unofficial channels. They often say "Australian warranty" but the warranty they offer is not Australian Manufacturers warranty, but warranty they personally put on the product. Manufacturers will not repair goods brought in to Australia by unauthorised individuals. Faulty items will have to be returned to the country of origin for repairs.